Fulfillment and Refund Policy

This policy explains how Macro Automation Inc, a Delaware corporation (“Macro Automation”, “we”, “us”), delivers what you buy through Macro Automation Studio (“MAS”), when and how you are charged, how to cancel, and when you can get a refund. It forms part of our Terms of Use. Prices and plan contents are on the pricing page and at checkout.

Contact

Billing questions, cancellations you cannot complete in the app, and refund requests: support@automationmacro.com. Legal notices: legal@automationmacro.com. Live help is available on our Discord server. We answer billing email within two business days.

What we sell and how it is delivered

Everything we sell is digital and is delivered through your MAS account; nothing is shipped.

• Subscription plans. An Individual or Business plan priced by the number of devices you run at the same time. Your plan activates as soon as the payment is confirmed and you can use every feature it includes immediately.
• Cloud devices. An add-on billed per device per month, on top of your plan’s devices. A new cloud device is provisioned within minutes of purchase; you see its state in the app and can start using it when it shows as ready. Each cloud device includes a monthly allowance of AI credits.
• AI credits. Prepaid units spent by MAS Agent and other AI features. Purchased credits are added to your balance as soon as the payment is confirmed. The current credit rate, the purchase range and what each plan includes are on the pricing page.

You receive an email receipt for every charge. Invoices and payment history are available in the app.

Payment methods and currency

We accept cards through Stripe and PayPal accounts through PayPal. Checkout opens in your browser on the provider’s secure page; we never see or store your card number. All prices are in United States dollars. Your bank or PayPal may apply a conversion rate and fees if your account is in another currency. Applicable taxes and payment processing fees are shown before you confirm. By subscribing you authorize us to charge your payment method for the recurring amount and for any changes you make to your plan.

The free trial

New accounts can start a three-day free trial of the Individual plan. You will be told the trial length, the price that applies afterwards and how to cancel at the point you start it, and we email you a confirmation. Unless you cancel before the trial ends, the trial converts to a paid subscription and your payment method is charged at the price shown when you started. One trial per person. We may end a trial that is being used in breach of the Terms of Use.

Renewals and changes

Subscriptions renew automatically at the end of each monthly or yearly billing cycle at the then-current price for your plan. We email you before a yearly renewal. Changes you make are charged as follows:

• Adding devices mid-cycle charges the prorated difference for the rest of the current cycle at once; your renewal date does not change, and the devices are available as soon as the charge settles.
• Removing devices takes effect at the next renewal.
• Changing from monthly to yearly applies immediately with a prorated charge and a new renewal date; changing from yearly to monthly takes effect at the next renewal.
• Adding a cloud device mid-cycle charges a prorated amount for the rest of the cycle and leaves your renewal date unchanged.
• Buying credits is a one-time charge.

If a renewal payment fails we retry, email you, and give you a way to update your payment method or pay the open invoice in the app. While a payment is overdue we may limit the Service, and if it stays unpaid the subscription ends.

Cancelling

You can cancel your subscription at any time in the app, on the same Subscription page where you bought it, without contacting us. When you cancel:

• your plan and any cloud devices stay active until the end of the period you have paid for, then end;
• you are not charged again;
• a cancelled card subscription can be reactivated in the app before the period ends; a cancelled PayPal subscription cannot be reactivated and needs a new checkout;
• your macros, projects and data stay in your account so you can come back, but your AI credits are frozen until you subscribe again and purchased credits keep counting down to their expiry.

Deleting a cloud device stops its charges at the next renewal and deletes the device’s data at once. If you cannot cancel in the app, email support@automationmacro.com and we will cancel for you the same or next business day.

Refunds

We want you to pay only for what is useful to you. Our refund rules:

• First subscription payment. If MAS is not what you expected, ask within 14 days of your first paid charge and we refund it in full. This applies once per customer.
• Renewals. Renewal charges are not refundable, because you can cancel at any time before they happen and we email you before yearly renewals. If you were charged for a renewal within 24 hours of cancelling and did not use the Service afterwards, tell us and we will refund it.
• Cloud devices. A cloud device charge is refundable within 14 days if the device was never started. Time already used is not refundable.
• AI credits. A credit purchase is refundable within 14 days if none of the credits have been spent. Credits that have been spent, promotional credits and monthly allowances are not refundable. Credits are never redeemed for cash.
• Service failures. If a fault on our side stops you from using what you paid for, contact us; we will restore the Service and, where appropriate, extend your period or refund the affected part.
• Our errors. Duplicate charges and charges made in error are refunded in full.

Refunds go back to the original payment method and appear within 5 to 10 business days depending on your bank or PayPal. We may decline a refund where an account has breached the Terms of Use or where a refund would be used to abuse the trial or the refund policy.

Consumers in the EU, UK and Switzerland

If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, you have a statutory right to withdraw from a purchase within 14 days without giving a reason. Because subscriptions, cloud devices and credits are digital content and services delivered immediately, at checkout we ask for your express consent to start delivery at once and your acknowledgement that you lose the right of withdrawal once delivery has begun; if you do not give it, delivery starts after the 14 days. For a service that has started at your request and that you withdraw from within the period, you pay only for the part used and we refund the rest. To withdraw, email support@automationmacro.com with your account email and a clear statement that you withdraw. Your statutory rights for digital content and services, including remedies for content that does not conform to the contract, are not affected by anything in this policy.

Chargebacks and disputes

If something on a receipt looks wrong, write to us before opening a dispute with your bank or PayPal; most issues are fixed in one email. Opening a chargeback while a refund request is in progress, or for a charge you authorized, may lead to the suspension of your account while the dispute is resolved, and we provide the payment provider with the records of your consent and use.

Legal and regional restrictions

MAS is software subject to United States export control and sanctions law and is not available in countries under a comprehensive United States embargo. Some apps and games prohibit automation in their own terms; buying MAS does not grant you any right against them, and the risks described in the Terms of Use apply. We may refuse or cancel an order that we reasonably believe breaches the Terms of Use, in which case we refund any unused amount.

Changes to this policy

We may update this policy. The dates at the top and the version history at the bottom show the current version. Changes apply to purchases made after they take effect; a purchase is governed by the version in force when you made it.